VISIT OUR SHOP, ORDER ONLINE OR CALL 01670 503885
By placing an order you are deemed to have accepted our Terms and Conditions. A binding contract will only have been entered into once we have sent confirmation of receipt of your order in writing and providing that the conditions of any relevant promotional offers have been complied with. We reserve the right to cancel any orders that do not comply with the conditions of promotions and offers and refund payment.
If for any reason you are not happy with our service, please phone us on 07792925181 or email us at email@example.com
We will deal with all complaints as soon as possible, acknowledging your complaint within 24 hours and keeping you informed of our progress during the complaints procedure.
We endeavour to stock all of the items shown on this website at all times. Where an item is out of stock, this will be indicated within the product description. Occasionally errors may occur. In this situation if the product you order is out of stock you will be notified and offered the option to accept alternative products or to cancel your order. Any monies paid will be refunded to you within 24 hours.
You are able to cancel your order within 30 working days. The 30 days will start the day you place your order. This can be done by contacting us by phone or email.
In the event a customer wishes to cancel an order after it has been dispatched we require the customer to return the item to us in its original condition within 14 days of receiving the parcel. A full refund of the price of the goods will occur within 48hours of return of the parcel as long as the parcel is returned to us in its original condition. We will not refund the cost of return delivery.
We despatch our items via Royal Mail Tracked Services.
Standard Delivery (2nd class signed for) £4.25
Express Delivery (Next day signed for) £8.50
Overseas postage will be charged at cost and is dependent on the weight and size of the parcel. We request that overseas customers contact us directly for postage costs before placing an order.
All items ordered on line can be collected from our shop in Morpeth. We are open Monday to Saturday 9am – 5pm. Proof of identity is required on collection. Items must be collected within 7 days of purchase